Closed my 50th ticket as a newbie IT helpdesk dude. What the hell is an ERP had to learn that it is an Enterprise Resource Planner also what the hell is that. Oh right it’s a “a software system that integrates core business processes – such as finance, HR, manufacturing, supply chain, and sales – into a single, unified platform.” Okay so what the hell do I do with that. Turns out the hardest part of my job so far isn’t troubleshooting Outlook or Teams issues which are usually resolved with signing out and signing in again or restarting the app or doing an Office 365 Reset/Repair, no, the most challenging part has been figuring out the terminology/technical jargon and workflow of the ERP that this company uses. Get this, there are reports. These reports have versions. And there are programs that generate reports and these programs have their own versions. Thank goodness I don’t need to be an ERP expert. I just have to gather enough info from the end user and send their request to the ERP support ticketing system. Basically I’m a helpdesk that submits tickets to other helpdesks. A weird symbiosis of business processes. Sounds boring I know. But I’m just happy to be getting Work Benefits now that I’m forty years old. One more week and the Work Benefits kick in and I can start shitting the bed and being lazy at work. Just kidding. Or maybe not we’ll see.
There and Back 